Privacy Policy
Website: https://ourfuturefocus.com.au/
1. Introduction
Our Future Focus is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate how personal information is collected, used, disclosed, and stored in Australia. (Therapy Focus)
This Privacy Policy outlines how we manage personal information in the course of providing therapy and support services, including services related to NDIS participants.
2. What is Personal Information?
Personal information refers to any information that identifies you or could reasonably identify you.
This may include:
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Full name
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Contact details (email, phone, address)
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Date of birth
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Health and medical information
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NDIS details and support plans
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Emergency contact details
In some cases, we may also collect sensitive information, such as health records or therapy reports, where required to deliver our services. (Therapy Focus)
3. Why We Collect Your Information
We collect personal information to:
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Provide therapy and support services
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Assess your needs and eligibility for services
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Develop personalised care or support plans
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Communicate with you and your support network
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Meet legal and regulatory obligations (including NDIS requirements)
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Manage billing, administration, and service delivery
If you do not provide the required information, we may not be able to deliver services effectively.
4. How We Collect Information
We may collect information through:
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Direct contact (forms, phone calls, emails)
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Website enquiries
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Referrals from healthcare professionals or agencies
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NDIS planners or coordinators
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Other service providers involved in your care
5. Use and Disclosure of Information
Your information is only used for purposes related to your care and support.
We may share your information with:
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Healthcare professionals and therapists
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NDIS planners and government agencies
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Support coordinators and caregivers
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Service providers assisting in your care
We do not sell, rent, or trade your personal information.
Information may be disclosed without consent if required by law.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorized access.
This includes:
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Secure digital storage systems
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Restricted access to authorised staff only
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Confidential handling of all client records
7. Access and Correction
You have the right to:
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Request access to your personal information
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Request corrections if information is inaccurate or outdated
Requests can be made by contacting us directly.
8. Cookies and Website Data
Our website may collect non-identifiable data such as:
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Browser type
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IP address
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Pages visited
This helps us improve user experience.
You can disable cookies in your browser settings.
9. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices of those websites.
10. Complaints
If you believe your privacy has been breached, you can contact us and we will investigate your complaint.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Our Future Focus
Email: admin@ourfuturefocus.com.au
Phone: 0478 912 265